FoneWerks (Phone+IVR)

If you are ready for a state-of-the-art phone system then FoneWerks is for you! Our phone system delivers our VoiceWerks Integrated Voice Response (IVR) system bundled with a state-of-the-art phone system for the entire store! Deliver the features your patients expect by allowing them to request refills 24 hours a day on top of a phone system that provides your staff with the latest in technology to better perform their jobs.

Phone System Features and Enhancements

• Caller ID pass thru (ability to allow call to pass directly to the pharmacy based on caller ID)
• Multi-language support (currently English and Spanish are supported)
• Enhanced Store Hours (store hours are auto played based on the hours entered in the web page, store prompts logic adapts to store hour changes)
• Advertisement or store welcome prompt
• Music or advertisement on hold
• Integrated IVR with voicemail
• Store-to-store calling over company network